What Information We Collect

We collect different types of information depending on how you interact with our services. Some you give us directly, others we gather automatically as you use our platform.

Information You Provide

• Contact details like your name, email address, and phone number when you sign up or reach out to us
• Business information including company name, industry sector, and financial data you upload for analysis
• Payment details when you subscribe to our services (though we don't store full credit card numbers)
• Communication preferences and feedback you share with our support team

Information We Collect Automatically

When you visit our website or use our tools, we automatically gather technical data to improve your experience and keep things running smoothly.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our financial analysis services.

• Delivering the financial analysis tools and reports you've requested
• Processing your payments and maintaining your account
• Sending you service updates, security alerts, and support messages
• Improving our platform based on how people actually use it
• Detecting and preventing fraud or unauthorised access
• Complying with Australian financial reporting regulations when required

Who We Share Data With

We don't hand out your information carelessly. But running a financial analysis platform means working with certain trusted partners who help us deliver our services.

Service Providers

We work with third-party companies that help us operate our business. They only get access to the information necessary to do their job, and they're bound by strict confidentiality agreements.

• Cloud hosting providers who store your data securely on Australian servers
• Payment processors who handle subscription billing
• Email service providers for sending communications
• Analytics tools that help us understand platform usage (all data is anonymised)

Legal Requirements

Sometimes we're legally obligated to share information. This only happens when we receive valid legal requests from Australian authorities or when necessary to protect our rights and the safety of our users.

Data Storage and Security

Your financial data deserves serious protection. We use industry-standard security measures and store all data on servers located in Australia.

Data Retention

We keep your information for as long as your account is active or as needed to provide services. After you close your account, we retain certain data for up to seven years to comply with Australian tax and business record-keeping requirements.

• Active account data: Stored while your subscription is current
• Financial transaction records: Retained for seven years per Australian law
• Marketing preferences: Deleted within 30 days of unsubscribing
• Support communications: Kept for three years for quality assurance

Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information. Here's what you can do.

Access and Correction

You can request a copy of all personal information we hold about you. If anything's inaccurate or outdated, you can ask us to correct it. Most account information can be updated directly through your dashboard.

Deletion Requests

You can request deletion of your personal data, though we may need to retain certain records for legal compliance. When you delete your account, we remove personally identifiable information within 30 days, though anonymised usage data may remain in our analytics.

Data Portability

Want to take your data elsewhere? You can export your financial analysis reports and uploaded documents in standard formats at any time through your account settings.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.

• Essential cookies that make the site work properly (login sessions, security features)
• Functional cookies that remember your settings and preferences
• Analytics cookies that help us see which features are most useful (anonymised data only)

You can control cookies through your browser settings, though disabling essential cookies will prevent you from using certain features. We don't use advertising cookies or share cookie data with third-party advertisers.

International Data Transfers

We primarily store data on Australian servers. If we need to transfer data internationally (for example, if you access our services while travelling), we ensure appropriate safeguards are in place consistent with Australian privacy standards.

For Australian businesses with international operations, we can accommodate data residency requirements. Contact us to discuss specific needs.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website at least 30 days before the changes take effect.

The date at the top of this policy shows when it was last updated. We recommend checking back periodically, especially if you haven't used our services in a while.

Children's Privacy

Our services are designed for businesses and aren't intended for individuals under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected data from a minor, contact us immediately and we'll delete it.